Tools Support L2 Professional
- CMS It Services
- 5 - 10 years
- Mumbai
- 3 months ago
- Email to a friend
- Report this job
Job Description
Experience: 5 Years- Experience on Summit & solarwinds
- Exp 5 yrs
- Tech / B.E/ Technical Grads.
A Tools Support L2 Professional provides second-tier technical support for internal or external software tools, troubleshooting and resolving escalated issues, documenting processes, collaborating with other teams, and maintaining tool performance. Responsibilities include advanced problem-solving, maintaining a knowledge base, and potentially conducting tool integrations, with an expectation of excellent communication, technical skills, and the ability to work under pressure.
Key Responsibilities
- Advanced Troubleshooting:
Resolve complex technical issues escalated from L1 support regarding software, hardware, or specific tools.
- Maintenance & Updates:
Perform regular maintenance, updates, and configurations of tools and associated equipment to ensure optimal performance.
- Collaboration:
Work closely with development, QA, and other IT teams to diagnose and fix persistent or complex tool-related problems.
- Knowledge Management:
Create and maintain detailed documentation and knowledge base articles for support procedures and common issues.
- Performance Monitoring:
Monitor tool performance, identify trends, and suggest improvements or upgrades to enhance efficiency.
- Incident Management:
Handle end-to-end incident management, including root cause analysis and communication with users, while meeting service level agreements (SLAs).
- Escalation:
Escalate unresolved issues to L3 support or vendors when necessary.
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: CMS It ServicesLocation(s): Mumbai
Keyskills: c++ solarwinds summit javascript java matlab python arcgis maven intellij idea application development gradle idl git fortran linux oops physics multithreading html shell scripting
Similar positions
CMS It Services
CMS IT SERVICES PRIVATE LIMITED Company Profile: CMS IT Services (a Blackstone Portfolio Company) provides high quality, end-to-end IT infrastructure solutions to cost-effectively manage IT operations efficiently. With extensive experience in managing complex IT implementation projects and integ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in