O365 L2 Professional
- CMS It Services
- 6 - 11 years
- Mumbai
- 3 months ago
- Email to a friend
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Job Description
Experience: 6+ years of proven working experience with Office 365 administration and problem solving.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage to Users & Groups on Microsoft 365 through GUI as well as PowerShell.
- Understanding & managing all licenses as per an Organization policy based on users grade & assigning licenses through GUI as well as Windows PowerShell.
- Manage Retention policy, Retention Tag, set mail sent & receive restriction for bulk users, export message trace report & skill to examine it.
- End user support/Service Desk Support / Work ticket queue daily.
- Excellent troubleshooting skills & complex support issues
- Support Desktop and mobile devices, Remote support
- Create support articles and maintain overall KB.
- Contact users for follow ups and additional detail as needed
- Respond to escalations and high priority request and issues
- Write and executive knowledge on custom scripts (PowerShell) to remediate issues to support users
- Knowledge on security & compliance on Office 365. Investigate skill on different Audit logs.
ESSENTIAL KNOWLEDGE & SKILLS:
- Good knowledge on ADFS, ADFS Proxy, AAD Connect, Exchange SMTP & SMTP Relay servers behaviors troubleshooting skills for server issues.
- Basic knowledge on Azure Active Directory IAM & RBAC.
- Technical ability to troubleshoot and solve issues.
- Expert skills in managing and administering Office 365 user provisioning / deprovisioning, permissions, access, etc.
- Have good understanding of Mobile Messaging Technologies: Exchange Active Sync Iphone, iPAD, Android
- Technical ability to troubleshoot and solve issues.
- Excellent customer service skills &Meet defined deadlines
- Ability to work as a team & work flexible hours and be on-call
- Ability to communicate a clear and concise status
- Must be an independent problem solver with troubleshooting, decision making and analytical skills
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: CMS It ServicesLocation(s): Mumbai
Keyskills: customer service user provisioning troubleshooting azure active directory adfs smtp rbac dns aadconnect end user support service desk management iam remote support active directory powershell decision making user management exchange server dhcp
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