Usa Customer Service Associate / Executive Blended (voice & Email)
- 123Stores E Commerce
- 2 - 4 years
- Kolkata
- 3 months ago
- Email to a friend
- Report this job
Job Description
USA Customer Service Associate / Executive Blended (Voice & Email)
The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate regularly over the phone with various counterparts to gather updates and address operational challenges.
Roles & Responsibilities
- Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment.
- Efficiently coordinate and schedule inventory updates from retail brands.
- Maintain clear and constant communication with retail brands.
- Proactively address any potential issues or delays to ensure timely pickups.
- Foster and maintain strong relationships with retail brands.
- Adapt and handle unexpected challenges, such as delays and changes in schedules.
Required Candidate Profile
- Excellent written and verbal communication skills
- Phone and email etiquette to effectively address customer queries
- Have "Customer Empathy" the ability to identify and understand the customer's situation and motives
Education & Experience
- Graduate (10+2+2/3)
- USA Voice & Calling experience is a must
- 2 4 years experience in a similar role
- E-Commerce /Finance Process associates/KPO (Preferred)
- 30 years (+/- 5yrs)
Salary
- 3-5 Lacs P.A.
Working Hours & Location
- 2.00 pm to 12.00 am Mon-Fri
- Rash Behari Avenue, Gariahat, Kolkata
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: 123Stores E CommerceLocation(s): Kolkata
Keyskills: Usa Voice Process Email Process
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in