Global Service Desk Engineer @ Gurgaon (Immediate joiners required)
- Team Computers
- 0 - 1 years
- Noida, Gurugram
- 3 months ago
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Job Description
Role: Global Service Desk Engineer
Location: Gurugram
Experience: 0-1 Year
Salary: Upto 3.60 LPA
Shift: Rotational
6 days working
Excellent communication skills required
KEY RESPONSIBILITIES:
Initial assessment of reported incident or service request at Helpdesk
Provides support for basic incidents reported via email, ticket or phone
Follow triage for High Severity Incidents and start Sev1/2 ticket
Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC
Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components
Collect information through a customer conversation, accessing support tools, and additional support staff (service
resources) if needed.
Escalating tickets to L2/L3 in timely manner for problems beyond the scope of their ability or responsibility
Asking questions about the problem and explaining possible solutions
Dealing with common or basic technical issues
Taking remote desktop to diagnose the root cause and provide fix
Using automated diagnostic programs to solve network problems
Updating knowledge bases with details of common problems
Using helpdesk software to log calls with descriptions of issues, progress and solutions
Adhere to response & resolution SLAs
Desired Skills:
Excellent verbal and written communication skills
Working experience on BMC Remedy tool
Should be willing to work in shifts (24*7)
Overall, should be a good team player with willingness to learn and drive to achieve.
Working experience into remote support tool (added advantage)
Window OS & desktop troubleshooting knowledge
Qualification:
Graduate with Diploma/Certificate in Information Technology
Regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT (would be given preference)
Certifications & Specializations
If you are interested please share your updated resume along with below details at ni*********d@te**********s.com
Relevant Experience:
Current/Last CTC:
Expected CTC:
Official Notice Period:
Current Location:
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Team ComputersLocation(s): Noida, Gurugram
Keyskills: Global Service Desk Analyst IT Analyst Desktop Support Remote Support IT Service Desk Technical Support Engineer Global Helpdesk IT Support System Engineer
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