Desktop Support Engineer
- Team Computers
- 1 - 3 years
- Noida, Gurugram
- 4 months ago
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Job Description
Responsibilities:
- Provide Technical Assistance: Respond to user requests for technical assistance via phone, email, or in person.
- Troubleshooting and Diagnosis: Diagnose and resolve technical hardware and software issues, including operating systems (Windows, macOS), applications, printers, network connectivity, and other peripherals.
- Ticket Management: Log all support requests in a ticketing system, track progress, and ensure timely resolution and closure of tickets.
- User Account Management: Assist with user account creation, password resets, and access management.
- Hardware and Software Installation: Install, configure, and maintain desktop computers, laptops, peripherals (printers, scanners, etc.), and software applications.
- System Maintenance: Perform routine maintenance tasks, including software updates, patching, and system backups.
- Network Support: Assist users with basic network connectivity issues (LAN, Wi-Fi, VPN).
- Documentation: Create and maintain documentation of common issues, resolutions, and standard operating procedures.
- User Training: Provide basic training and guidance to end-users on the use of hardware and software.
- Inventory Management: Assist with tracking and managing IT assets, including hardware and software licenses.
- Escalation: Escalate complex issues to higher-level support teams or vendors when necessary.
- Remote Support: Provide remote technical assistance using remote desktop tools.
- Maintain a Clean and Organized Workspace: Ensure the physical workspace is organized and equipment is properly maintained.
- Adhere to IT Policies and Procedures: Follow established IT policies, procedures, and security guidelines.
- Stay Updated: Keep abreast of the latest technology trends and best practices in desktop support.
Skills:
- Technical Proficiency: Strong knowledge of computer hardware, software (operating systems, applications), and networking fundamentals.
- Troubleshooting Skills: Excellent analytical and problem-solving abilities to diagnose and resolve technical issues effectively.
- Communication Skills: Clear and concise verbal and written communication skills to interact with users of varying technical abilities.
- Customer Service Skills: Patience, empathy, and a customer-focused approach to providing support.
- Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain accurate records.
- Attention to Detail: Thoroughness in diagnosing problems and implementing solutions.
- Teamwork: Ability to collaborate effectively with other IT team members.
- Adaptability: Willingness to learn new technologies and adapt to changing environments.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Team ComputersLocation(s): Noida, Gurugram+ View Contact
Keyskills: Outlook Configuration Desktop Support Hardware And Software Troubleshooting Technical Support Ticket Management
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Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...
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