Software Engineer, Staff - ServiceNow CMDB
- Blackbaud
- 2 - 7 years
- Hyderabad
- 3 months ago
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Job Description
Whatyoull do: Were looking for a deeply collaborative and adaptable Senior Engineer to lead the charge in advancing our discovery and data health initiatives. In this role, youll work at the intersection of data engineering, platform reliability, and intelligent discovery systemsensuring our data is not only accessible and discoverable, but also trustworthy and actionableIn this role, youll partner closely with cross-functional teams to design and implement scalable solutions that improve data quality, lineage, observability, and discoverability across our ecosystem. Your work will directly empower the company to make faster, smarter decisions with confidence in the data they rely on.- Manage and enhance the ServiceNow CMDB, ensuring accuracy, completeness, and alignment with company and ITIL standards.
- Troubleshoot and resolve root cause for discovery errors pertaining to probes, sensors, patterns, MID server configuration, and ACC-V, ensuring optimal coverage in both On Prem and Cloud (AWS and Azure) environments .
- Monitor and improve data quality and the CMDB Health Dashboard, ensuring ongoing health and governance of the 4 C's
- Manage and maintain the Identification and Reconciliation Engine (IRE) rules.
- Manage Service now platform performance health where applicable to CMDB, Discovery, and SAM Pro
- Configure and extend ServiceNow Patterns to improve data ingestion and normalization.
- Develop automation to assist with data quality and process overhead
- Manage CMDB integration health with other enterprise platforms
- Create and maintain CMDB documentation, architecture diagrams, and training materials.
- Support audits, compliance, and risk initiatives by ensuring the integrity and traceability of CMDB data.
- Provide catalog item development and support
- Proven experience with ServiceNow Discovery, CMDB architecture, and configuration item lifecycle management.
- Strong understanding of IT infrastructure, including servers, network devices, cloud resources, and applications.
- Hands-on experience with ServiceNow MID Servers, probes, sensors, pattern development, IRE, and ACC-V agent discovery.
- Proficiency in scripting languages such as JavaScript and familiarity with ServiceNows Glide API and platform development best practices.
- Experience with automation tools such as Flow Designer, Business Rules, and Scheduled Jobs to streamline CMDB processes.
- Hands-on knowledge of Software Asset Management Professional (SAM Pro) and its health governance practices.
- Ability to analyze complex datasets and identify gaps, inconsistencies, and opportunities for improvement.
- Excellent problem-solving skills and a proactive approach to identifying and resolving technical challenges.
- ServiceNow certifications (CSA, CIS-Discovery, CIS-CMDB) are highly desirable.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Back End DeveloperEmployement Type: Full timeContact Details:
Company: BlackbaudLocation(s): Hyderabad+ View Contact
Keyskills: cmdb servicenow glide scripting languages it infrastructure servicenow discovery android microsoft azure software asset management javascript data quality automation tools java design patterns troubleshooting software engineering api aws itil
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