Customer Care
- Cyber Futuristics
- 0 - 4 years
- Noida, Gurugram
- 3 years ago
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Job Description
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
- Ensure that customers confidential information is properly protected and only used for official purposes.
Skill Requirement
- Good Communication skills.
- Good customer service skills should display good analytical abilities.
- Prior experience in BPO voice process shall be preferred.
- Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
- Must possess good multi-tasking skills.
- Ability to use computers efficiently and must learn how to use new software/CRM.
- Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
- Must have a keen eye for detail and follow instructions.
Perks and Benefits
- Transport Facility
- PF ESIC
- Overtime allowance
- Night allowance
- Incentive
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Cyber FuturisticsLocation(s): Noida, Gurugram+ View Contact
Keyskills: Voice process Analytical ESIC Bpo voice Customer service Servicing CRM
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Cyber Futuristics
Cyfuture is a leading provider of data center, cloud and outsourced support services to clients in e-commerce, retail, information technology, software services, education, banking and finance sector and government bodies. Our solutions help clients increase their productivity and performance whilst...
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