Manager, Technical Services
- Pure Storage
- 5 - 10 years
- Bengaluru
- 4 months ago
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Job Description
- Pure Storage is seeking an experienced Manager for our Technical Services team in Bangalore
- In this role you will lead and scale our team of technical services engineers, monitoring customer arrays 24x7
- You will document and train individual functions within the team
- The goal of this organization is to be the front-line helping our customers solve problems quickly and efficiently
- This position is ideal for strong technical services managers looking to take the next step in their career and work in a fast-paced, entrepreneurial culture
- Experience developing strong teams and individuals through recruiting, performance management and team professional development
- Performance history in identifying and solutioning for process improvements and a vision for scalability improvements
- Track record in successful cross-functional collaboration with other internal business units and stakeholders
- Proven ability to manage customer concerns and issues, utilizing appropriate internal and external resources
- Thought leadership, innovative mindset and ability to operate with minimal supervision
- Ability to be flexible with shifts with advance notice
- Ability to participate in on-callafter hours support rotation
- Must be able to work in shifts
- Participate in or contribute to projects as assigned
- 5+ years of experience in customer-facing, technical services related work.
- 3+ years of experience in direct leadership as a people manager
- Must be willing to work in the shift.
- Track record in developing strong teams through recruiting, performance management and team professional development.
- Experience in the foundations of troubleshooting complex technical problems.
- Experience in supporting both hardware and software products, triaging issues and escalating them to the appropriate groups such as Product Management, Engineering, etc. (Preferred)
- Foundational knowledge in operating systems such as VMWare, Solaris, Linux and Windows will be a plus!
- Knowledge of ITIL concepts is preferred (ITIL Certification is a bonus!)
- Strong Project Management skills
- Good communications and organizational skills
- Bachelors Degree or equivalent years of experience
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network Service TechnicianEmployement Type: Full timeContact Details:
Company: Pure StorageLocation(s): Bengaluru
Keyskills: Product management VMware Technical services Linux Performance management Solaris Wellness Windows Troubleshooting Monitoring
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Pure Storage (NYSE:PSTG) helps innovators build a better world with data. Pures data solutions enable SaaS companies, cloud service providers, and enterprise and public sector customers to deliver realtime, secure data to power their mission-critical production, DevOps, and modern analytics environm...
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