Assistant Manager - Operation Manager
- Genpact
- 5 to 9 Yrs
- haryana
- 3 months ago
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Job Description
- As an Assistant Manager - Operation Manager at Genpact, your role involves demonstrating innovation and intuition to identify areas requiring operational adaptation and improvement within the healthcare industry. Your responsibilities include: - Managing day-to-day operations supporting different regions. - Generating leads within the business to build opportunities for new projects and business growth. - Establishing and implementing review, audit, and control mechanisms to increase the quality and efficiency of teams. - Communicating performance against objectives with individual team members and monitoring their performance based on agreed key performance indicators. - Publishing and reporting team performance across all teams. - Regularizing and conducting governance reviews with the customer. - Responding to customer inquiries and escalations. - Disseminating information received from client contact points to team members promptly and ensuring they are fully briefed. - Conducting regular team meetings and sessions to maintain communication between team members, clients, and management. - Driving automation and process improvements through Lean, Digital, and Six Sigma tools. - Demonstrating critical thinking and analysis capacity. - Showcasing a strong work ethic and the ability to work independently or within a team-oriented environment. - Ensuring updated process documentations, training modules, and continuous training of personnel based on identified training needs. - Maintaining the accuracy and integrity of data. - Being flexible to work additional hours during month/quarter close and stretching working hours as per business requirements. Qualifications we seek in you: Minimum Qualifications / Skills: - 5+ years of working experience with at least 5 years in a team management role. - Ability to project and program manage more than one project simultaneously. - Prior experience in healthcare/retail industry. - Excellent communication skills. - Proficiency in reporting and deriving inferences from data. - Strong problem-solving skills and attention to detail. - Effective probing and analyzing/understanding skills. - Ability to work on a flexible schedule. - Bachelor's/master's degree. Preferred Qualifications/ Skills: - Ability to work under high-pressure environments. - Storyboarding abilities. - Proficiency in digital tools to enhance processes. Please note that the above job description is for an Assistant Manager position at Genpact.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Manager - Operation ManagerContact Details:
Company: GenpactLocation(s): Haryana+ View Contact
Keyskills: Team Management Project Management Communication Skills Reporting Data Analysis Problem Solving Critical Thinking
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