Helpdesk Associate - Technical Troubleshooting @ NTT DATA, Inc.

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Helpdesk Associate - Technical Troubleshooting

NTT DATA, Inc.
1 - 3 years
Noida, Gurugram
3 months ago
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Job Description

NTT DATA, Inc. currently seeks a "Helpdesk Associate to join our team in Noida. Requirements

Must be a Graduate.

Good communication skills with international calling experience

Good comprehension & writing skills

Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24x7 support window

Mandate work from office.

1-3 Years of Experience Job description

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Strong troubleshooting skills, bug-finding, and resolution

Ability to work independently within a diverse global team

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Bilingual / Multilingual Support - Non Voice
Employement Type: Full time

Contact Details:

Company: NTT DATA, Inc.
Location(s): Noida, Gurugram

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Keyskills: international calling helpdesk bug troubleshooting customer handling international bpo software testing automation testing customer service manual testing customer care customer support voice process international call center black box testing

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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NTT DATA, Inc.

Company DetailsNTT DATA, Inc.

Helpdesk Associate - Technical Troubleshooting @ NTT DATA, Inc.

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