Monitoring Analyst
- Ahead
- 1 - 6 years
- Noida, Gurugram
- 4 months ago
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Job Description
Our Monitoring Analyst are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications. Analysts isolate and reassign system problems generated by event monitoring systems and ServiceNow Call Tickets. Analysts research and develop effective and logical solutions considering operational policies and information assurance requirements.
Responsibilities
- Monitor events / notifications via the monitoring tools.
- Triage event monitoring alerts per specified severity levels
- Update the incident ticket as required.
- Escalate incident tickets to the appropriate support teams
- Assist with cross training of other team members as needed
Skills & Experience
- 1 years IT technical experience in a helpdesk environment
- Knowledge of ITIL concepts Incident, Service Request, etc
- Hands-on work experience with the following:
- Windows Operating Systems
- MAC Operating Systems
- Basic knowledge of Active Directory, Exchange 2010
- User account management for Active Directory, Exchange Mailboxes, Distribution lists
- Execute basic queries and administrative tasks for MS SQL, if needed
- Sharepoint, Adobe Acrobat and other common desktop applications
Additional requirements
- Working knowledge of troubleshooting remote access issues
- Excellent written communication skills
- Ability to understand and accept that the Customers issues affect the business
- Enjoy problem solving
- Team player
- Good writing techniques
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: AheadLocation(s): Noida, Gurugram+ View Contact
Keyskills: sharepoint sql server active directory troubleshooting windows operating system windows xp ticketing tools photoshop networking helpdesk weaving graphic designing microsoft windows adobe acrobat corel draw itil illustrator
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