Sr. Technical Support Engineer @ Planview

Job Description

• Acts as the primary point of contact for providing technical support and resolution for Planview Hub customers.
• Maintains a high level of technical knowledge across the overall operation of all products, including a detailed understanding of how various components operate.
• Stays abreast of Engineering s latest developments, patches, and upgrades associated with the company s products.
• Provides troubleshooting and technical support via phone, web-based tools, and email.
• Advise customers regarding the products proper performance and address specific product issues.
• During problem escalations, act as a liaison between customers and engineers.
• Provides technical support to customers and end users by listening to their questions, researching answers, troubleshooting problems, and guiding customers through corrective steps.
• Takes a very hands-on approach to customer support, managing all issues from initial call to final resolution and follow-up.
• Makes effective independent decisions representing day-to-day issues that do not require team or cross-functional discussion, input, or agreement.
• Is responsible for technical notes, product manuals, and training materials.
• Accurately logs all customer cases and interactions in the data management system.
• Collects and reports product quality insights gained during customer interactions.
• Exemplifies dedication, integrity, honesty, and trust
• Encourages innovation, creativity, and simplicity
• Focuses on quality and outstanding service
• Appreciates individual initiative and accountability

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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