ServiceNow ITSM Developer (Telecommunications Domain)
- In Time Tec
- 3 - 5 years
- Jaipur
- 4 months ago
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Job Description
Position Overview
We are seeking an experienced ServiceNow ITSM Developer with 3 5 years of hands-on development experience on the ServiceNow platform, including exposure to Telecommunications Service Management (TSM) / telecom-specific modules. The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support business needs in a telecom environment.
Key Responsibilities
- Configure, customize, and enhance ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
- Develop and maintain workflows, Flow Designer actions, client scripts, business rules, and UI policies.
- Implement and support Telecommunications Service Management (TSM) module capabilities (e.g., service order management, fulfillment, inventory integration).
- Build and optimize Service Portal and Agent Workspace for ITSM and telecom use cases.
- Collaborate with architects and business analysts to translate telecom industry requirements into ServiceNow solutions.
- Support integrations with third-party telecom systems and OSS/BSS platforms using REST, SOAP, and IntegrationHub.
- Ensure adherence to best practices, coding standards, and ITIL-based processes.
- Troubleshoot, debug, and resolve ServiceNow issues in ITSM and telecom-specific applications.
- Provide technical documentation and handover to operations teams.
Required Qualifications:
- 3 5 years of development experience on the ServiceNow platform.
- Strong hands-on experience with ServiceNow ITSM suite (Incident, Change, Problem, Request, CMDB).
- Exposure to Telecommunications Service Management (TSM) module or telecom industry use cases.
- Proficiency in JavaScript, Glide APIs, Flow Designer, UI Builder.
- Experience with Service Portal and Agent Workspace development.
- Working knowledge of integrations (REST/SOAP APIs, MID Server, IntegrationHub).
- Understanding of CMDB design, CSDM framework, and telecom-related data models.
- Strong problem-solving skills and ability to work in an agile environment.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) required or in progress.
- ServiceNow Certified Implementation Specialist ITSM / TSM.
- Experience with telecom OSS/BSS systems and workflows.
- Familiarity with Discovery, ITOM, or ITAM modules.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Full Stack DeveloperEmployement Type: Full timeContact Details:
Company: In Time TecLocation(s): Jaipur+ View Contact
Keyskills: Order management Service management Bss Coding Javascript Agile business rules Telecom OSS TSM Technical documentation
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