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ServiceNow ITSM Developer (Telecommunications Domain) @ In Time Tec

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 ServiceNow ITSM Developer (Telecommunications Domain)

Job Description

Position Overview
We are seeking an experienced ServiceNow ITSM Developer with 3 5 years of hands-on development experience on the ServiceNow platform, including exposure to Telecommunications Service Management (TSM) / telecom-specific modules. The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support business needs in a telecom environment.
Key Responsibilities
  • Configure, customize, and enhance ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
  • Develop and maintain workflows, Flow Designer actions, client scripts, business rules, and UI policies.
  • Implement and support Telecommunications Service Management (TSM) module capabilities (e.g., service order management, fulfillment, inventory integration).
  • Build and optimize Service Portal and Agent Workspace for ITSM and telecom use cases.
  • Collaborate with architects and business analysts to translate telecom industry requirements into ServiceNow solutions.
  • Support integrations with third-party telecom systems and OSS/BSS platforms using REST, SOAP, and IntegrationHub.
  • Ensure adherence to best practices, coding standards, and ITIL-based processes.
  • Troubleshoot, debug, and resolve ServiceNow issues in ITSM and telecom-specific applications.
  • Provide technical documentation and handover to operations teams.
Required Qualifications:
  • 3 5 years of development experience on the ServiceNow platform.
  • Strong hands-on experience with ServiceNow ITSM suite (Incident, Change, Problem, Request, CMDB).
  • Exposure to Telecommunications Service Management (TSM) module or telecom industry use cases.
  • Proficiency in JavaScript, Glide APIs, Flow Designer, UI Builder.
  • Experience with Service Portal and Agent Workspace development.
  • Working knowledge of integrations (REST/SOAP APIs, MID Server, IntegrationHub).
  • Understanding of CMDB design, CSDM framework, and telecom-related data models.
  • Strong problem-solving skills and ability to work in an agile environment.
Preferred Qualifications
  • ServiceNow Certified System Administrator (CSA) required or in progress.
  • ServiceNow Certified Implementation Specialist ITSM / TSM.
  • Experience with telecom OSS/BSS systems and workflows.
  • Familiarity with Discovery, ITOM, or ITAM modules.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Full Stack Developer
Employement Type: Full time

Contact Details:

Company: In Time Tec
Location(s): Jaipur

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Keyskills:   Order management Service management Bss Coding Javascript Agile business rules Telecom OSS TSM Technical documentation

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In Time Tec

Skill Seeker Consultant is a Recruitment Consultancy &. we provide manpower placement services to our clients in the BPO, KPO & IT Industries. We don\'t charge anything from candidates DIRECTLY CONTACT IF INTERESTED:-Sonu Chaurasiya 9717700137