Product Manager
- Advantage Club
- 2 - 5 years
- Noida, Gurugram
- 3 months ago
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Job Description
Job Role: Product Manager
If youre passionate about serving as the product owner and primary relationship owner for
top-tier client accounts with a focus on technical product management, and if you believe
in owning what you help build like we do, then you'll feel right at home with us at
Advantage Club.
Key Responsibilities:
- Account Management: Manage multiple accounts, developing and maintaining
positive working relationships with all customer touch points, ensuring technical
requirements and expectations are met.
- Client Retention and Growth: Drive client retention, renewals, upsells, and client
satisfaction by leveraging technical solutions and insights.
- Product Development: Visualize the product journey, gather technical
requirements, and create detailed product specification documents for new product
features.
- Technical Campaign Management: Collaborate closely with Associate Account
Managers and Ad Operations on campaign set-up, receipt of creatives, technical
optimization, troubleshooting, and quality assurance.
- End-to-End Process Ownership: Own the entire product lifecycle from
requirement gathering through to product delivery, ensuring technical robustness
and alignment with client needs.
- Customer Success Analysis: Utilize analytics and work with Ad Operations to
determine root causes of customer success or failure, driving technical requirements
for product or process enhancements
Performance Metrics: Partner with internal cross-functional teams to understand
customer goals and key performance metrics, ensuring technical solutions exceed those
goals.
- Data-Driven Management: Leverage technical tools (e.g., Excel, SQL, Python)
and quantitative data to manage campaigns effectively, ensuring high customer
satisfaction and renewal.
- Process Improvement: Provide input on new technical processes and workflows
as needed to enhance operational efficiency.
- Customer Service Excellence: Maintain superior customer service levels and
operational excellence through the application of technical insights and strategic
initiatives.
Technical Requirements and Product Management Skills:
- Technical Engagement Skills: Dynamic personality with the ability to effectively
engage and influence technical and non-technical audiences across all business
processes.
- Communication: Excellent communication skills with the ability to work
collaboratively with cross-functional technical and business teams.
- Technical Proficiency: Advanced knowledge of Excel, SQL, Python, and APIs.
- Experience with data analysis and visualization tools.
- Business and Technical Acumen: Strong decision-making, analytical, and
organizational skills with a consultative approach to manage complex technical
client relationships.
- Prioritization and Multitasking: Ability to prioritize and balance multiple
technical
responsibilities, ensuring timely delivery of client and internal projects.
- Microsoft Office Suite: Advanced working knowledge of Microsoft Office
services.
- Problem-Solving: Proven ability to analyze and solve complex technical business
problems.
- Mindset: Entrepreneurial mindset with a high willingness to learn and adapt to
new technical challenges.
- Educational Background: Bachelors degree in Engineering, preferably in
Computer
- Science or a related technical field, or equivalent practical experience.
- UX Design: Experience in user experience (UX) design and usability testing.
- Roadmap Planning: Develop and maintain product roadmaps, ensuring
alignment with customer needs and market trends.
- Agile Methodologies: Experience working in Agile development
environments, with a strong understanding of Scrum and Kanban
methodologies.
- Stakeholder Management: Effectively communicate with and manage
expectations of various stakeholders, including executives, developers,
designers, and clients.
- Market Analysis: Conduct market research to identify new opportunities and
validate product ideas.
- Product Launch: Plan and execute successful product launches, including
coordinating marketing, sales, and support activities.
- Metrics and KPIs: Define and track key performance indicators (KPIs) to
measure product success and inform future development.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Product ManagementRole Category: Product Management - TechnologyRole: Product ManagerEmployement Type: Full timeContact Details:
Company: Advantage ClubLocation(s): Noida, Gurugram
Keyskills: Product Management Product Strategy Product Design Product Roadmap Ci/Cd Product Planning Product Requirements Agile Methodology Go-to-market Strategy Jira / Confluence Scrum Product Launch Product Life Cycle Management
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Advantage Club
A pioneer in the Employee Rewards and Engagement category, AdvantageClub.ai was established in 2016. Headquartered in the heart of the tech world, San Francisco, we have consistently pushed the boundaries of innovation and expanded our global footprint while delivering cutting-edge solutions to clie...
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