Assistant Manager - CRM
- Magneum Technology
- 3 - 8 years
- Noida, Gurugram
- 4 months ago
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Job Description
We are looking for an AM/ Manager CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.
Role & responsibilities
- Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
- Coordination with bankers, channel partners, internal team, and other departments
- Strategize & achieve the collection targets
- Monitor the grievances and escalations received from customers
- Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.
Preferred candidate profile
- A bachelors degree with a minimum of 3+ years of relevant experience
- Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.
- Familiarity with CRM software and tools.
- Results-driven with a customer-centric mindset.
Interested candidates can share resume at **@ho******y.com or whatsapp at 9211678***
Job Classification
Industry: Real EstateFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Magneum TechnologyLocation(s): Noida, Gurugram
Keyskills: Documentation CRM Drafting Deeds Sale Deed Customer Management Client Satisfaction Drafting Agreements Customer Relationship MoU CRM Management CRM Strategy Agreements Customer Queries Customer Handling Post Sales
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