Integration Developer & Support Engineer I
- Planview
- 2 - 5 years
- Bengaluru
- 3 months ago
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Job Description
- Acts as the primary point of contact for providing technical support and resolution for Planview Hub customers.
- Acts as the first point of contact for Planview Hub customers seeking technical assistance.
- Provides troubleshooting and technical support via phone, email, and web-based tools.
- Accurately logs all customer cases and interactions in the case management system.
- Guides customers through basic corrective steps and documents solutions.
- Escalates complex issues to higher-level engineers or development teams as needed.
- Stays up to date on product knowledge, latest updates, and known issues.
- Collects and shares customer feedback to improve product quality and support processes.
- Works closely with peers and senior engineers to continuously improve troubleshooting skills.
- Maintains good technical knowledge of the overall operation of all products, including detailed knowledge of how various components operate.
- Advise customers regarding the products proper performance and address specific product issues.
- Takes a very hands-on approach to customer support, managing all issues from initial call to final resolution and follow-up.
- Is responsible for technical notes, product manuals, and training materials.
- Accurately logs all customer cases and interactions in the data management system.
- Collects and reports product quality insights gained during customer interactions.
Knowledge, Skills, and Abilities
- A logical, process-oriented thinker who is positive, proactive, innovative and readily embraces change.
- Analytical nature with the ability to solve complex business issues using a systematic approach
- Able to efficiently research, identify, and then explain technical solutions to customers.
- Proven ability to function independently as well as part of a cross-functional team.
- Able to thrive in a fast-paced environment.
- Able to keep a calm demeanor when all others involved in the support process may not.
- Able to handle a variety of clients and personalities professionally during all interfaces.
- Excellent verbal, telephone, and written communication skills.
- Excellent listening and feedback skills.
- Self-motivated, detail-oriented, and organized.
- Able to multitask and juggle numerous assignments simultaneously.
- Advanced computer skills with the ability to learn new concepts very quickly.
- Detail-oriented and technically savvy team player focused on the continuous delivery of top-quality products and services, with customer satisfaction being the highest priority.
- Understands how a Customer Success team works and is willing to interact with other company departments and stakeholders.
- Ability to pick up basic usability of applications quickly
Core Values
- Exemplifies dedication, integrity, honesty and trust
- Encourages innovation, creativity, and simplicity
- Focuses on quality and outstanding service
- Appreciates individual initiative and accountability
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: PlanviewLocation(s): Bengaluru
Keyskills: Networking Linux Data management Coding Project management Javascript Customer support Windows Oracle Technical support
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As the global leader in work and resource management, Planview makes it easier for all organizations to achieve their business goals. We provide the industrys most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio...
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