Technical Consultant
- Flexera Software
- 3 - 7 years
- Bengaluru
- 4 months ago
- Email to a friend
- Report this job
Job Description
The Technical Consultant is a vital contributor ensuring that Flexera products are onboarded and configured to meet customer needs and goals. This role involves understanding and prioritising technology intelligence, providing expert consultation, and delivering functional and technical solutions on applications and technology installations. The consultant will support customers through their journey, ensuring the realization of technology value and fostering strong customer relationships.
- Deliver Flexera solutions, integrating with surrounding technologies to meet customers business outcomes.
- Ensure timely achievement of customer success through best practice onboarding and adoption strategies.
- Provide credible and relevant technical consulting services, including scoping, estimates, and solution designs.
- Support delivery team management in setting customer expectations and maintaining ongoing communication.
- Act as a subject matter expert, supporting internal and external stakeholders as needed.
- Assist in technical knowledge transfers and share best practice advice.
- Support delivery of specialist value training and contribute to content development processes.
- Utilize commercial awareness to highlight opportunities for adapting project scopes to ensure the best outcomes for customers.
Domain knowledge to an expert level in one product set, and preferred working knowledge in two or more product sets.
- Flexera FNMS Upgrades
- Flexera One
- ITV
- Snow SLM Upgrades
- Snow Atlas
- CCO
- SAP
- Engineering
- Snow4Engineering
- Productivity Optimizer
- App Broker
- Risk Monitor
Base knowledge of the following:
- Computer/Hardware Networking
- Data Science & Analytics
- Delivering Cloud Computing Services
- Using Customer Relationship Management Software (e.g., SFDC, Gainsight)
- Using Collaboration and productivity software
- API programming (e.g., PowerShell or equivalent) Graph QL
- Knowledge of a 3rd Party ITSM tool (e.g., ServiceNow, BMC)
- Domain expertise in Core SAM Technologies
- Domain expertise in Snow Products (e.g., Automation Platform, Risk Monitor, Commander, Snow Cloud Cost)
- Data {expand on Data capabilities} Relationship DB etc
- Security working knowledge of applying SSL Certificates,
- Networking working knowledge of concepts
- Resource Management and Operations
- Coordination and Time Management
- Project Management
- Industry Knowledge
- Supporting Sales Communication and Marketing of Products and Services
- Customer Experience
Building capability & experience for:
- Problem Solving
- Analytical Thinking
- Creative Thinking
- Critical Thinking
- Systems Thinking (Process Improvement)
- Business English (as a minimum, other languages as determined by the local market)
- Active listening, communication, and information exchange
- Service Orientation
- Following instructions and procedures
- Assisting and supporting co-workers
- Social Influence
- Empathy
- Persuasion and Negotiation
- Liaising and Networking
- Building Trust
- Relevant demonstrable work experience
- Relevant University degree or equivalent for the role
- Relevant Scripting Language (e.g., PowerShell) Desired
- ITIL/FinOps/CSAM qualification Desired
- Appropriate customer experience in a technical role
- Analytical: Comfortable working with complex data sets and delivering outcomes through structured thinking.
- Attention to Detail: Ensures high standards of quality and accuracy in all activities.
- Customer/Relationship Management: Focuses on stakeholder perspectives, manages expectations, and supports customer success.
- Influencing: Bridges teams, customers, and partners to achieve outstanding results.
- Organization & Process: Manages multiple tasks effectively, ensuring balanced prioritization.
- Business Acumen: Understands Snows vision and mission, actively seeking ways to align activities with broader commercial aims.
- Focus Switching: Manages multiple tasks within areas of specialty without overcommitting.
- Problem Solving: Uses abstract and critical thinking to tackle complex issues and adapt to troubleshooting challenges.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: Flexera SoftwareLocation(s): Bengaluru+ View Contact
Keyskills: Procurement Team management SAP Computer hardware Networking Project management Process improvement Analytical Troubleshooting Analytics
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in