Systems Administrator, Integrated Solutions @ Twilio

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Systems Administrator, Integrated Solutions

Twilio
5 - 10 years
Remote
3 months ago
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Job Description

Manage, configure, and maintain Atlassian products (Jira Software, Jira Service Management, Confluence, Bitbucket, Access, and related apps)
Ensure platform scalability, stability, and performance across multiple business units
Administer user provisioning, permissions, and security controls in line with compliance requirements
Design and implement advanced Jira workflows, automation rules, custom fields, and screen schemes
Configure Confluence spaces, templates, and permissions to improve collaboration
Manage marketplace apps and evaluate third-party integrations for business needs
Build and maintain integrations between Atlassian products and external systems (e.g., ServiceNow, GitHub, Slack, CI/CD pipelines, monitoring tools)
Develop and maintain REST API scripts for automation, reporting, and data exchange
Proactively monitor system health, license usage, and audit logs
Build dashboards, reports, and metrics to support leadership visibility and data-driven decisions
Partner with security and compliance teams to support audits and policy adherence
Establish and enforce standards for project setup, naming conventions, workflows, and usage
Perform day-to-day support, monitoring, and basic administration of the ServiceNow platform
Assist with creating and maintaining forms, lists, and reports
Act as first-line support for ServiceNow-related incidents and service requests
Escalate complex issues to Level 2/3 Engineers as neede

Job Classification

Industry: Internet
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

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Company: Twilio
Location(s): Remote

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Keyskills: Service management Automation github Javascript Agile Healthcare SAML JIRA Python Auditing

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Twilio

Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs.

Systems Administrator, Integrated Solutions @ Twilio

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