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Systems Administrator, Integrated Solutions @ Twilio

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 Systems Administrator, Integrated Solutions

Job Description

  • Manage, configure, and maintain Atlassian products (Jira Software, Jira Service Management, Confluence, Bitbucket, Access, and related apps)
  • Ensure platform scalability, stability, and performance across multiple business units
  • Administer user provisioning, permissions, and security controls in line with compliance requirements
  • Design and implement advanced Jira workflows, automation rules, custom fields, and screen schemes
  • Configure Confluence spaces, templates, and permissions to improve collaboration
  • Manage marketplace apps and evaluate third-party integrations for business needs
  • Build and maintain integrations between Atlassian products and external systems (e.g., ServiceNow, GitHub, Slack, CI/CD pipelines, monitoring tools)
  • Develop and maintain REST API scripts for automation, reporting, and data exchange
  • Proactively monitor system health, license usage, and audit logs
  • Build dashboards, reports, and metrics to support leadership visibility and data-driven decisions
  • Partner with security and compliance teams to support audits and policy adherence
  • Establish and enforce standards for project setup, naming conventions, workflows, and usage
  • Perform day-to-day support, monitoring, and basic administration of the ServiceNow platform
  • Assist with creating and maintaining forms, lists, and reports
  • Act as first-line support for ServiceNow-related incidents and service requests
  • Escalate complex issues to Level 2/3 Engineers as neede

Job Classification

Industry: Internet
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Twilio
Location(s): Remote

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Keyskills:   Service management Automation github Javascript Agile Healthcare SAML JIRA Python Auditing

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Twilio

Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs.