Project Manager
- Eclinicalworks
- 2 - 6 years
- Bengaluru
- 4 months ago
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Job Description
Job Functions/Responsibilities
- Implementation of healow Genie responsible for end-to-end implementation of healow Genie solution for new and existing practices.
- Conduct workflow assessments to understand the client requirements and configure the system accordingly.
- Collaborate with cross functional team to ensure seamless integration of healow Genie with eCW EHR and non eCW EHR users.
- Provide comprehensive training to practice staff, focusing on effective use of healow Genie features.
- Post implementation support and address client concerns promptly to ensure system performance meets client expectation.
- Analyze practice workflow, recommend optimization to maximize the benefits of healow Genie.
- Proactively identify and resolve functional issues during and after implementation.
- Collaborate with the product/development team to report and resolve system bugs or enhancement requests.
- Build strong relationship with the customer to foster trust and ensure high satisfaction level.
- Act as a liaison between client and internal teams to ensure alignment on goals and expectation.
- Stay updated on new features enhancements and updates in the healow Genie platform.
- Educate clients about updates and how they can improve their practice operations.
- Excellent communication and interpersonal abilities.
- Strong analytical and problem-solving skills.
- Ability to lead and motivate teams through change.
- Experience with contact center platforms in CRM systems.
- Familiarity with AI machine learning concepts particularly, large language models and NLP techniques.
- Experience implementing large language models and NLP technology in a contact center environment will be additive advantage.
- Analyze current contact center workflow to identify opportunities for automation and improvement
- Implement best practices to increase operational efficiency and customer satisfaction
- Monitor and evaluate performance of automated system.
- Foster collaborative environment to promote successful adoption of healow Genie solution.
- Provide adequate trainings via online and/or onsite demonstrations
- Facilitate team and client meetings effectively.
- Comply with and help to enforce standard policies and procedures.
- Understand how to communicate difficult/sensitive information tactfully.
- Prepare scope of work, Project Plans and Closure Report for every project.
- 100% scope compliance for milestones
- 100% Timeline compliance
- To work on "How To" cases and provide relevant resolution to the client for Active projects in implementation.
- Ensure that the documentation is complete, current, and saved appropriately on eManager.
Experience/Education Requirements
- Bachelors degree in any stream, preferably in Healthcare Administration, Information technology.
- Preferred experience in customer success, client relations, project management, Business Development or Sales, contact centre operations.
- Preferred experience in handling international clients. Added advantage if they have handled US based clients.
Other Skills/Abilities
- Prior experience working with US client.
- Prior experience in healow product implementation.
- Adept at working in an agile developing organization
- Excellent written and verbal communication skills
- Excellent teamwork skills
- Proven ability to influence cross-functional teams without formal authority
- Self-motivated and able to work with limited oversight
- Excellent attitude and spirit of cooperation
- Inspire co-workers to attain goals and pursue excellence.
- Work under pressure and able to prioritize work.
- Ready to work in Night Shift & be available as per the business requirement.
- Good presentation skills (PowerPoint presentations).
- Good Analytical and Decision-Making Skills.
- Product Knowledge & Knowledge on US healthcare industry.
- In depth knowledge of PE modules and compliance.
- Result oriented.
- Organizational and time-management skills.
- Business Development.
- Customer Service Skills.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: EclinicalworksLocation(s): Bengaluru+ View Contact
Keyskills: Customer Support International Voice Process International BPO International Process International Calling
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Eclinicalworks
eClinicalWorks is a privately-held, profitable company that focuses on establishing long-term relationships with customers. Our software is used by doctors and their staff in smallest to the largest set up in the USA. eClinicalWorks is a leader in ambulatory clinical solutions. Our solutions extend ...
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