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CRM Assistant @ Pattern Technologies

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 CRM Assistant

Job Description

We are seeking a detail-oriented and organised CRM Assistant to support our email and SMS marketing campaigns and agency client efforts. The ideal candidate will have a basic understanding of CRM tools, have high attention to detail and ability to develop meaningful reports.

Key Responsibilities:
    • Support the execution of CRM campaigns
    • Design and build emails using drag and drop editors (e.g. Klaviyo, Dotdigital, Mailchimp, Emarsys)
    • Ensure all email templates follow brand guidelines and are optimised for deliverability
    • Proof and QA email campaigns to ensure 100% error-free execution
    • Assist with client support
    • Generate basic reports and analyse data
    • Provide administrative support to the CRM team
Technical Skills:
    • Basic understanding of CRM tools (e.g., Klaviyo, Dot Digital, Mailchimp, Emarsys)
    • Basic graphic design skills
    • Basic GA4 proficiency
    • Basic data analysis
Qualifications:
    • Bachelor s degree in Marketing, Business, or related field
    • Experience with email campaign execution and design
    • Basic CRM certification (e.g., Klaviyo or Dotdigital) preferred
    • Strong communication and organisational skills
    • High attention to detail and accuracy
    • Passion for learning
KPIs:
    • Accuracy and speed of email campaign delivery
    • Timeliness and accuracy of report generation
    • Accuracy of basic segmentation
    • Task completion rate

Job Classification

Industry: Retail
Functional Area / Department: Marketing & Communication
Role Category: Corporate Communication
Role: Public Relations
Employement Type: Full time

Contact Details:

Company: Pattern Technologies
Location(s): Pune

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Keyskills:   QA Basic Administration Report generation Data analysis Graphic designing Marketing campaigns SMS Client support CRM

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Pattern Technologies

Pattern is the premier partner for global e-commerce acceleration and is headquartered in Utah's Silicon Slopes tech hubwith offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest-growing tech companies in North Amer...