Service Assurance Tier1/2/3 Engineer
- Prodapt Solutions
- 3 - 8 years
- Bengaluru
- 3 months ago
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Job Description
OverviewWe're seeking an experienced SD-WAN Service Assurance Engineer (Tier 1/2/3) to drive operational excellence in global network environments. The ideal candidate will bring deep expertise in architecture, deployment, and troubleshooting of complex SD-WAN and SASE solutions, while serving as a technical lead and escalation point across multiple technologies and transport layers.
Responsibilities- Lead advanced troubleshooting across SD-WAN platforms including Cisco SD-WAN, Versa, Fortinet, and Velocloud.
- Architect, deploy, and optimize SASE and SD-WAN solutions in greenfield and brownfield environments.
- Manage network operations with strong proficiency in LAN/WAN topologies and Layer 13 resolution using Cisco routers, switches, and WLC.
- Configure and diagnose advanced routing protocols: BGP, EBGP, iBGP, OSPF, Static, and EIGRP.
- Ensure service assurance across underlay transports including MPLS, ADI, LTE, and DWDM.
- Collaborate in bridge calls, drive vendor/service provider escalations, and maintain proactive risk identification and mitigation.
- Execute change management, maintain accurate documentation, and deliver consistent service improvements.
- Mentor junior team members and foster alignment across internal stakeholders and client teams.
- Participate in rotational on-call duties, including holiday and weekend coverage, with ownership of SLA and response timelines.
- Proven experience in global network operations, preferably Tier 3 support roles.
- Strong knowledge in underlay transport technologies such as MPLS, ADI, LTE, with desirable experience in DWDM, Juniper, and Ericsson.
- Hands-on experience with deploying and managing both greenfield and brownfield SD-WAN/SASE environments.
- Expertise in network protocols and security infrastructure.
- Effective communicator and team collaborator with strong customer-facing skills.
- Accurate documentation practices and ability to manage multiple deadlines.
- Self-motivated, adaptable to shift work (day/night), and willing to support overtime when needed.
- CCNA or CCNP (or equivalent) strongly desired.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Prodapt SolutionsLocation(s): Bengaluru
Keyskills: networking protocols juniper lan mpls infrastructure security switching tcp eigrp network engineering service assurance network security ip networking bgp ccnp change management ospf routing dwdm vlan firewall linux network operations ccna
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Prodapt Solutions
Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) ecosystem that helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software arc...
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