IT Support Analyst
- Palnar Transmedia
- 1 - 6 years
- Bengaluru
- 4 months ago
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Job Description
In this role, you will provide first- and second-level support , primarily to our global employees across many different sites in the company , supporting all levels of the organization.
Key Responsibilities / Roles: - Ensure timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issues.
- Provide and ensure prompt and effective troubleshooting, resolution and documentation of all problems and service requests.
- Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages.
- Manage deployment and rollout of software and hardware.
- Maintain an accurate inventory of GIT clients assets.
- Create and maintain our knowledge base to support our users.
- Ensure all our network assets are secured by collaborating with our Cybersecurity team.
- Update problem management database with timely and meaningful information in accordance with desktop service levels.
- Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors.
- Utilize knowledge base used to assist in troubleshooting efforts. Share experiences with other team members.
- Assist in the deployment of desktop PC s and peripherals.
- On-board new employees with GIT orientation to computer assets.
- Respond to all voice mail and email daily.
- Develop working knowledge of all desktop applications, and OS software supported by Desktop Services. Troubleshoot and assist in the use of all supported software.
This position will also be responsible for various duties as assigned by the GIT Client Solutions Manager, including but not limited to:
- Documentation: Assist in documenting installation and configuration procedures for both standard and non-standard software packages.
- Projects: Assist in deployment and rollout of software and hardware as required by the demands of the business.
- Inventory: Maintain accurate inventory of computer assets, including spare parts/items for break/fix support.
- Technology Lead: May be asked to be primary analyst responsible for various software tools in use by the company.
- Internship / Apprenticeship s degree in Computer Science or related field.
- 1+ Years experience in Desktop and/or Helpdesk support.
- Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
- Fluent in English.
- Additional languages are a plus.
- Proficient knowledge of Microsoft office, knowledge of SAP is an asset.
- Experience with Desktop or Help Desk support is an asset.
- Rigorous, excellent sense of organization, coordination, and priorities.
- Ability to work autonomously.
- Proactive team player.
- High degree of customer focus.
- High energy / Strong Work Ethic.
- Results-oriented.
- Flexibility and ability to work in a fast-paced environment and adapt quickly to changing priorities and deadlines.
- A dynamic, respectful, and international environment.
- A motivated and positive team.
- Flexible working hours.
- Hybrid working (2 days home office per week).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Palnar TransmediaLocation(s): Bengaluru+ View Contact
Keyskills: Computer science Computer hardware Helpdesk Problem management Windows Troubleshooting Operations Information technology Internship Technical support
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