Technical Support Engineer
- Eclinicalworks
- 0 - 4 years
- Ahmedabad
- 3 months ago
- Email to a friend
- Report this job
Job Description
Job Title: Technical Support Engineer
Tech Support- Tier 1
Location: Ahmedabad
Reporting Authority :Team Lead
Department/Group: Tech Support
Minimum Qualification : Graduation
Minimum Experience : Fresher - 3 Years
Shift Timings : EST (5:30 PM to 2:30 AM) PST (9:00 PM to 6:00 AM)
About eClinicalWorks:
eClinicalWorks (fondly called eCW) was formed in 1999 and has grown to become one of the leading companies in the field of Healthcare IT. Since ages, humans have attempted to increase lifespan and improve the quality of health. Maintaining paper records of patients led to errors in handwritten prescriptions, lost patient files and incorrect medical treatment.
This created the need for digitization of medical data. This has helped doctors and medical professionals reduce costs, reduce errors, and improve the quality of healthcare, both for doctors and patients. We, at eClinicalWorks, have developed products that are used by over 130000 physicians across the United States. Apart from our cutting-edge EHR, our suite of products caters to bringing in efficiency and accuracy for the clinical staff using eCW. We have deep interoperability capabilities, driven by products like our Electronic Health Exchange platform (eHX) and integrations with top lab companies and Health information exchanges
across the country. Through our software and services, we help the doctors achieve the highest level of their efficiency. Since 1999, we have spread our wings not only across the 50 states of America but also created footprints across the globe. With 10 offices present globally, over 5000 employees are driven to provide healthcare technology solutions of today and tomorrow.
We, at eClinicalWorks, have dedicated our professional careers to improving healthcare.
We have been quoted in a Harvard business case study for consistently increasing revenue without any external funding since the beginning. We have not only won awards for creating exceptional, user-friendly products and services but also take pride in sharing the awards that our customers win for providing the highest level of quality healthcare to patients. The healthcare industry demands immense responsibility from its professionals. We build a culture of openness and transparency in which all employees adhere to our Code of Conduct, maintain the highest professional standards, and participate in regular training in ethics, compliance, and patient safety. We invite individuals with the highest levels of passion, integrity, teamwork, and respect to join the organization to create a long-term career with the mission of improving healthcare together!
Website - https://www.eclinicalworks.com/ Job Description
Position Pre-requisites:
Fluency in English Communication (Written and Verbal both)
Ready to work in Night Shift
Responsibilities:
Find technical resolutions on issues or queries related to unknown or new scenarios
Meet cases resolution SLAs
Manage relationships with clients
Work with cross-functional teams as and when required
Keep up to date with all eCW products and their enhancements
Maintain excellent customer satisfaction level
Other duties as assigned
Requirements:
Proficient with relational databases (MySql, MsSql)
Knowledge / Experience with Java or C++ (OOPs Concepts)
Experience with Internet Protocols, HTTP / HTTPs
Default ports for HTTP / FTP / MYSQL etc
Experience with XML / XSL, Knowledge of SQL Server 2005, 2008
Experience with Web Application Server(s), Understanding of 3 -Tier / N-Tier Architecture
Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols
Other Skills / Abilities:
Telephone etiquette
Fluency in English Communication
Ability to balance multiple priorities
Strong analytical and problem-solving skills
Ready to work in 24*7 Shifts
Knowledge :
MS Office
Database Queries
MS SQL, MY SQL, JAVA, OOPs
Networking and Troubleshooting
Skills :
Communication (both verbal and written)
Technical Skills
Assertiveness
Logical reasoning and Analytical skills
Probing Interpersonal skills
Attributes :
Flexible
Team work Integrity
Ownership and accountability
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: FreshersContact Details:
Company: EclinicalworksLocation(s): Ahmedabad
Keyskills: Communication Skills Technical Support International Technical Support Application Support
Similar positions
Eclinicalworks
More than 130,000 doctors and nurse practitioners and 850,000 medical professionals worldwide rely upon eClinicalWorks to help them deliver quality care and industry-leading Practice Management solutions. Frost & Sullivan recognized us with their 2017 North American Ambulatory Revenue Cycle Manageme...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in