Operations Associate
- Cision
- 1 - 9 years
- Mumbai
- 3 months ago
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Job Description
- Processing, proofing and distributing copy to domestic and international circuits via wire, PR Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.
- Quality checking all orders and distributions to guarantee a high standard of service delivery.
- Account managing the successful completion of orders
- Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
- Adhering to all departmental Standard Operating Procedures at all times.
- Providing a high standard of ROI reporting to add value to PRNs products.
- Output clients copy in timely fashion
- Ensure accurate distribution to correct circuit at specified time
- Monitor and chase return of requested translations for onward distribution
- Ensure that all information uploaded to PR Newswire for Journalists is uploaded with relevant industry, subject and geography coding
- Upload graphics and linked documents onto PR Newswire for Journalists, and the PR Newswire websites
- Ensure accuracy, attribution and acceptability of clients copy
- Ensure regulatory headline and content accuracy of clients copy
- Assist with formatting or document conversion queries
- Promote a client-focused culture at all times
- Instigate initiatives and processes to build, develop and maintain excellent business relationships
- Understand clients needs and objectives
- Attend meetings and social evenings with clients where necessary
- Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
- Maintain an excellent knowledge of all PR Newswire products and services.
- Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission
- Liaise with regulatory bodies
- Provide consultative service - advise clients on available and appropriate circuits
- Provide editorial advice to maximize potential pick-up of press release copy
- Maintain and develop relations with internal clients to achieve excellent service delivery
- Ensure all jobs are assigned, distributed and fulfilled correctly
- Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
- Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company
- Maintain company websites ensuring incoming service feeds are accurately mapped
- Liaise between translation agencies and client to ensure customer satisfaction with translation service
- Advise on distribution receipt and clear times
- Look for any up-selling opportunities
- Liaise with affiliates to ensure accurate and expedient transmission
- Provide consultative service - advise clients on available and appropriate circuits
- Maintain and develop relations with internal clients to achieve excellent service delivery
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: CisionLocation(s): Mumbai
Keyskills: standard operating procedures pr web services administration correspondence operations quality check customer satisfaction service delivery quality standards client relationship processing workflow management reporting internet corporate strategy
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