IT Support Engineer
- Eclinicalworks
- 1 - 4 years
- Ahmedabad
- 3 months ago
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Job Description
Job Functions / Responsibilities:
- Handling and Addressing User request related to IT Equipment's (Desktop/Laptop and other peripherals).
- Monitoring, Acknowledge and troubleshooting the server and services alerts received on monitoring platforms.
- Ensure maximum uptime and availability of the service to the user by resolving issue.
- Need to work with core team during any other technical issues.
- Should be first point of contact to resolve or respond to any query or issues faced by other department.
- Ensure and follow all the Operational processes and Escalation Matrix.
- Addressing the issue related to Hardware, Software and Basic Networking
- Be the 1st responder for any IT issues reported by the user
- Escalate and work with core team for any issues related to Active Directory, network, storage and servers.
- Provide quick resolution or else escalate the issue to supervisor in timely manner for any issue reported.
- Should be able to take the ownership of any issue reported and be on it till the issue is resolved.
- Help Create technical documentation.
Requirements:
- Should have good knowledge of Desktop Operating System (Windows 10, Ubuntu, etc.)
- Should have knowledge of Server Operating System (Windows Server 2019, Centos, Ubuntu, etc.)
- Should have the knowledge of computer hardware parts.
- Excellent problem-solving and multitasking skills.
- Customer oriented attitude.
- Ready to work in any shift as well as Weekends.
- Knowledge of network security practices and anti-virus program
Other Skills :
- Telephone etiquette
- Fluency in English Communication.
- Ability to balance multiple priorities.
- Strong analytical and problem-solving skills.
- Ready to work in 24*7 Shifts.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: EclinicalworksLocation(s): Ahmedabad+ View Contact
Keyskills: Desktop Operating System Networking computer Hardware
Fraud Alert to job seekers!
₹ 4.5-6 Lacs P.A
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Eclinicalworks
More than 130,000 doctors and nurse practitioners and 850,000 medical professionals worldwide rely upon eClinicalWorks to help them deliver quality care and industry-leading Practice Management solutions. Frost & Sullivan recognized us with their 2017 North American Ambulatory Revenue Cycle Manageme...
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