Amazon Connect Developer @ Prodapt Solutions

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Amazon Connect Developer

Prodapt Solutions
7 - 12 years
Chennai
3 months ago
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Job Description

Overview

Design, develop, and optimize Amazon Connect contact flows to deliver a personalized and dynamic IVR experience.

Responsibilities

Design and develop main and sub-contact flows in Amazon Connect.
Configure call routing logic, contact attributes, queues, and hours of operation.
Implement dynamic IVR menus and integrate AWS Lambda for ServiceNow API calls.
Incorporate GDPR-compliant call recording and tagging.
Troubleshoot and optimize call flow performance.
Collaborate with Lex developers for LEX Bot NLP integration. Requirements

Strong hands-on experience with Amazon Connect and AWS Contact Flow Builder.
Proficiency in dynamic routing, DTMF menus, and hours-of-operation logic.
Advanced AWS Lambda and JSON-based API integration knowledge.
Good Knowledge of Python or Node.js for Lambda function development.
Familiarity with ServiceNow integrations preferred.
Knowledge of GDPR call recording compliance a plus.
Knowledge of AWS services such as S3 and CloudWatch.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Full Stack Developer
Employement Type: Full time

Contact Details:

Company: Prodapt Solutions
Location(s): Chennai

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Keyskills: amazon cloudwatch aws lambda lambda expressions aws dynamic routing switching eigrp css c++ bot bgp jquery sql routing java json html mysql data structures api lex c# python ivr javascript ospf gdpr node.js as servicenow troubleshooting

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Prodapt Solutions

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) ecosystem that helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software arc...

Amazon Connect Developer @ Prodapt Solutions

Home > Software Development