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Project Coordinator - Chat Process Account and Billing @ Prodapt Solutions

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 Project Coordinator - Chat Process Account and Billing

Job Description

Overview

We are looking for Project Coordinators with strong communication and sales skills to join our customer Chat Support Team.

Responsibilities

Type: Full-time, Immediate Joining

Responsibilities:
Handle customer queries via chat with professionalism and empathy
Promote and upsell products/services wherever applicable
Ensure high-quality customer experience with timely responses. Achieve sales and support targets. Team management, coaching, mentoring, preparing WBR, Client handling.Requirements:
Graduate in any stream
Excellent written communication skills (English proficiency required)
Strong persuasion & sales aptitude. Ability to multitask and work in a fast-paced environment. Minimum 5 to 10 years of prior experience in sales/chat support. Telecom Billing is preferred.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Back Office
Role: Billing / Records
Employement Type: Full time

Contact Details:

Company: Prodapt Solutions
Location(s): Chennai

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Keyskills:   accounting sales chat support billing telecom billing non voice process chat process international bpo customer service customer care web chat customer support technical support voice process remote support email support semi voice data entry

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Prodapt Solutions

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) ecosystem that helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software arc...