Renewals Specialist
- QAD
- 3 - 6 years
- Pune
- 3 months ago
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Job Description
The Renewals Specialist plays a critical role in protecting recurring revenue and strengthening long-term customer relationships. In this role, you will manage a portfolio of customer accounts, ensuring accurate and timely processing of renewals, achieving revenue and audit targets, and supporting QAD s reputation as a trusted partner.
Responsibilities
- Review and validate account workflows to ensure quotes are delivered on time and purchase orders are processed accurately and promptly.
- Manage a group of accounts through the renewal cycle, directly responsible for renewal outcomes.
- Achieve or exceed quarterly and annual maintenance renewal revenue targets.
- Update forecasts regularly with renewal status, commentary, and risk identification.
- Represent Renewals to Channel Accounts and internal stakeholders, acting as a visible advocate for the organization.
- Ensure comprehensive management of lapsed accounts, including escalation and maintaining renewal history.
- Collect and manage User Count Audit (UCA) files, meeting quarterly audit targets.
- Evangelize the importance of renewals within QAD, with customers, and with partners.
- Exercise discretion in financial decisions such as discounting, within established guidelines.
- Demonstrate ownership of tasks, ensure quality completion, and show willingness to learn and take on new responsibilities.
- Bachelor s degree preferred, or equivalent experience.
- 1 2 years of experience in contract renewals or related customer-facing functions.
- Experienced knowledge of renewal processes, includi
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: QADLocation(s): Pune+ View Contact
Keyskills: Senior management QAD Finance Advocate Management Auditing Salesforce
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