ServiceNow Lead @ Infobeans

What will your role look like

• Define, guide, and support the execution of technical governance processes for ServiceNow HRSD.
• Help develop standards and best practices for maintaining the ServiceNow architecture and platform health.
• Guide the design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption.
• Provide technical evaluation of demands against platform capabilities, architecture, and best practices.
• Lead ServiceNow HRSD module implementations including HR Case, HR Catalog, COEs, and Topic Categories.
• Drive integrations, Flow Designer workflows, approval flows, record producers, and validations.
• Offer technical guidance, code reviews, and enforcement of ServiceNow best practices across the team.
• Assess instance health, including performance, manageability, usability, scalability, upgradability, and security, and support remediation efforts.

Why you will love this role

• Work in an open and collaborative environment with smart, pragmatic team members.
• Be part of a culture that encourages learning, teamwork, and diversity while rewarding ownership and excellence.
• Drive platform innovation while helping define enterprise-wide technical standards.
• Contribute to high-impact HRSD projects that enhance end-user experience and adoption.
• Enjoy opportunities for professional and personal growth while leading a technically skilled team.

We would like you to bring along

• Strong experience with ServiceNow HRSD modules, including HR Case, HR Catalog, COEs, and Topic Categories.
• Hands-on expertise with Flow Designer, Workflow, Approval Flows, Record Producers, and Validations.
• Proven ability to guide teams technically, perform code reviews, and enforce best practices.
• Experience establishing enterprise-wide technical architecture and implementation strategies.
• Knowledge of platform governance, performance optimization, and risk mitigation.

Good-to-have skills

• Experience with Knowledge Management in ServiceNow.
• Familiarity with instance health assessments (performance, scalability, security).
• Prior exposure to integration design and platform-wide solution guidance.
• Ability to mentor and grow platform teams, driving innovation and value delivery.