Product Lead
- Infogain
- 8 - 11 years
- Mumbai
- 3 months ago
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Job Description
Service Delivery Manager (SDM) will provide delivery leadership for multiple engineering teams within an infrastructure managed service offering. The SDM is a customer facing role and requires successful management client and employee expectations. The position also requires leadership, strong ability to multi-task, prioritize, communicate, and provide direction for a global and diverse set of teams. The successful candidate will have the ability to manage and evolve existing services across multiple practices and assist partner teams with growth strategies.
Roles and responsibilities:
Provide leadership to diverse engineering teams.
Develop, implement and monitor real-time data analytics and report to customers on service delivery performance regularly.
Engage in team member on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each program.
Lead internal and customer meetings covering delivery performance, service improvements, and quality.
Be accountable for the quality of service and performance; ensure future demand from growth and projects are well defined and proposed solutions are communicated to the customer in a timely manner.
Work closely with partner teams to support growth, including help with services content for Statements of Work/RFPs, and the development of enhanced managed service capabilities.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Analytics / BI ManagerEmployement Type: ContractContact Details:
Company: InfogainLocation(s): Mumbai
Keyskills: python project management data analytics data analysis business analysis business analytics machine learning product planning business intelligence sql analytics excel tableau r product management delivery management predictive modeling scrum agile data visualization
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A Silicon-Valley headquartered company, Infogain is a global business oriented IT consulting provider of front-end, customer-facing technologies, processes and applications, leading to a more efficient and streamlined customer experience. We want our clients€™ interactions with their cus...
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