Senior ServiceNow Developer-HRSD @ Infobeans

What will your role look like

• Define, guide, and support the execution of technical governance processes across ServiceNow ITSM and HRSD modules.
• Help develop standards and best practices for maintaining ServiceNow architecture and platform health.
• Support the design and implementation of a platform operating model to drive adoption and desired business outcomes.
• Provide technical evaluation of demands against platform architecture, capabilities, and best practices.
• Guide ServiceNow platform design, including considerations for integrations, performance, and scalability.
• Offer technical guidance, configuration standards, and code review support to ensure platform excellence.
• Assess instance health, including performance, manageability, usability, scalability, upgradability, and security, and support remediation as needed.
• Support additional ServiceNow capabilities such as Predictive Intelligence (PI), Performance Analytics (PA), Virtual Agent (VA), and Now Assist (NA).

Why you will love this role

• Work in an open, collaborative environment with smart and pragmatic team members.
• Be part of a culture that values learning, teamwork, diversity, and ownership.
• Drive platform innovation and technical excellence while contributing to enterprise-wide ServiceNow strategy.
• Gain opportunities for professional growth and hands-on experience across ITSM, HRSD, and advanced ServiceNow modules.
• Contribute directly to end-user adoption and business impact by optimizing ServiceNow delivery.

We would like you to bring along

• Strong experience in ServiceNow ITSM and HRSD modules.
• Certifications in ServiceNow HR or ITIL Foundation.
• Ability to establish enterprise-wide technical architecture and implementation strategies.
• Proven expertise in platform governance, standardization, and best practices.
• Experience mentoring teams and guiding technical delivery to ensure high-quality outcomes.
• Strong understanding of platform upgrades, new feature enablement, and technical risk mitigation.

Good-to-have skills

• Experience with Predictive Intelligence (PI), Performance Analytics (PA), Virtual Agent (VA), and Now Assist (NA).
• Familiarity with ServiceNow HealthScan assessments and platform-wide performance monitoring.
• Knowledge of integration design, customizations, and enterprise-scale deployment considerations.
• Ability to lead a platform-focused team driving innovation, value, and adoption.