Wipro is hiring For Associate Backoffice- US HR Operation

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Wipro is hiring For Associate Backoffice- US HR Operation

Wipro
0 - 3 years
Delhi, NCR
3 months ago
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Job Description

Looking for Backoffice Associates for Gurgaon Location

Work location : Gurgaon sector 48, candor tech space

Exp: 0-3 Years (Freshers are also welcome)
Non Voice Process
Night Shift only (Both side cab available)
Service Agreement- 1 year
Age criteria: 22 years to 27 years are allowed

Role & responsibilities Associate (Process: US HR operations)
Work Experience 0-36 months
Summary

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience Any/Basic MS Excel

Category Back office/Data handling or data management

Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement Applicable for 1 year (Mandatory)

Education Skills Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible

Note : Looking for immediate joiners or who can join within 10-15 days

Job Classification

Industry: BPM / BPO
Functional Area / Department: Human Resources
Role Category: HR Operations
Role: HR Operations - Other
Employement Type: Freshers

Contact Details:

Company: Wipro
Location(s): Delhi, NCR

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Keyskills: Non Voice Process Back Office Back Office Operations Backend Operations Bpo Non Voice Entry Level Communication Skills Bpo Voice Excellent Communication Skills Customers Service Fresher Hiring Data Entry Operation International BPO

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Wipro

Wipro Limited

Wipro is hiring For Associate Backoffice- US HR Operation

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