We are looking for a self-driven and competent Executive-Collections to facilitate our collection process and contact clients for collection of outstanding payments. To be successful in this role, you must possess knowledge of the collections process and should be able to strike a balance between maintaining trustful relationships, and ensuring timely payments.
Responsibilities
1.Individually drive collection activities and achieve daily targets while maintaining excellent customer service.
2. Systematically and aggressively follow-up on current non-performing and unsatisfactory accounts order to reduce exposure and maintain loss experience to a minimum.
3. Notify management of warning signals and escalate deviations/collection related issues.
4. Maintain database of all the transaction with respect to payment collection & account receivables.
5. Assist in improving collection strategies to drive continuous improvement in the collections process.
6. Research and resolve payment discrepancies.
7. Investigate and resolve customer queries.
8. Understand the system for better monitoring and resolution of overdue cases and extend assistance to recovery team for resolution of cases by way of recovery.
9. Ensure that documentation relative to the debts are up-to-date.
10.Verify clients and customers who appear to be a defaulter.
Required Candidate profile
Perks and Benefits
+incentives
Keyskills: accounts receivable o2c debt collection nbfc credit collection loans b2b collection collection executive debtors control collection officer banking ar collections credit cards payment followup telecom debt management credit control dispute resolution
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