Responsible for the operation and maintenance of telecom infrastructure and/or network components to drive network efficiency and availability
Maintains network quality standards to achieve optimal levels of operation and KPI targets
Tracks and monitors network traffic and performance to ensure minimal interruption to network transmission and/or network switches
Corrects network problems effectively and in a timely manner
Performs preventive maintenance, backup, and recovery procedures
Drives initiatives, industrialization, and efficiencies to network facilities for improvements (i.e, enhancements, updates, upgrades, and new systems)
Establishes tools and procedures to monitor network performance
Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects
Shares best practice and advice to the co-workers in the professional area
Not only generates own workload but outlines directions to others
Can supervise and coordinate lower-level specialists being single point of contact in complex matters
Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team
Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope
Manages a mixed team of Specialist and Support jobs, with full employee lifecycle responsibility.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Head - Network OperationsEmployement Type: Full time