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Customer Service Executive @ People Group

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 Customer Service Executive

Job Description

Customer Service + Renewals
Locations: Chennai

Languages:
Chennai: Tamil + English (12 roles)

Eligibility: HSC Pass | Age: 22 to 37
Experience: Min. 1 year in Customer Service / Renewals / Upselling
Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done (upto 25K as take home)
Shift: Females 10 AM to 7 PM | Males 12 PM to 9 PM
Week Offs: 2 Rotational


Role & responsibilities


Be the dedicated relationship partner for VIP Shaadi members post-sale

  • Understand member preferences and help identify their ideal match
  • Call and connect with high-quality prospects on behalf of the member
  • Set up mutually consented meetings between potential matches
  • Ensure timely renewals and proactive engagement throughout their journey
  • Guide, counsel, and support the member like a true partner in their search
  • Maintain high service standards, timely resolutions & meticulous documentation
  • Handle escalations with grace, maturity, and solutions-focused thinking
  • Respect diverse traditions, preferences, and cultural nuances in every interaction
  • Always go above and beyond to deliver the VIP promise

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: People Group
Location(s): Bengaluru

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Keyskills:   Customer Support Complaint Management Customer Service Calls Handling Voice Process Complaint Handling CRM

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₹ 1.5-3.5 Lacs P.A

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People Group

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...