Branch Operations Manager-branch Banking-branch Banking @ Kotak Mahindra Bank

Job Description

Job Name: Branch Operations Manager

Grade: M3 (Manager)

JOB Role:

• Responsible for management of day-to-day operations of the branch.


• Ensuring strict adherence to prescribed processes, audit and regulatory requirements.


• Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request.


• Branch Lobby and customer Queue management.


• Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.


• Customer complains management and ensuring resolution of all complaints within TAT.


• Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC

Job Requirement:

• MBA/Graduate


• Minimum work exp. 3 years


• Thorough overall understanding of banking


• Customer service orientation


• Ability to manage and motivate front office staff.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Front Office Staff Customer service orientation Branch banking Branch operations Banking Management KYC Compliance RO system Auditing