System Engineer
- Teleperformance (TP)
- 1 - 2 years
- Hyderabad
- 3 months ago
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Job Description
- Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.
- May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management.
- May be responsible for multiple contact centers.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course.
- Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
- Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Hyderabad+ View Contact
Keyskills: operational support international ticketing ticketing amadeus system engineering python strategic sourcing networking sql system administration unix shell scripting java active directory procurement reservation domestic ticketing unix
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