Application Support Engineer (2-3 Years Experience)
- GCO Technology
- 2 - 3 years
- Mumbai
- 3 months ago
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Job Description
Key Responsibilities
- Serve as front-line support for issues raised by clients (internal & external) using our software products in production.
- Troubleshoot functional and technical application issues: reproduce, diagnose, escalate, or resolve as appropriate.
- Monitor application health: performance, availability, error logs, usage metrics, SLA compliance.
- Assist with deployment / patch / release coordination: testing, validation (if relevant), rollout, and rollback.
- Manage user accounts, permissions, roles, ensuring security and compliance with integrity standards.
- Document incidents, root causes, solutions, workarounds; maintain and update runbooks / knowledge base documentation.
- Collaborate closely with development, QA, product, and DevOps teams to ensure fixes and enhancements are delivered timely.
- Provide user support: training, guidance, handling tickets (via internal ticketing system) in a timely manner.
- Participate in periodic audits or validation exercises, provide support for compliance (GMP, data integrity, regulatory).
- Possibly be part of an on-call rotation for critical issues / out-of-hours support.
Required Skills & Qualifications
- Bachelors degree in Computer Science, Information Technology, Engineering, or related discipline.
- 2-3 years experience in application support or production support roles.
- Hands-on experience with one or more database systems (SQL, Oracle, PostgreSQL, etc.) writing queries, diagnosing performance / data issues.
- fundamental Knowledge of Azure and DevOps
- Familiarity with application servers, web services / APIs.
- Good understanding of logging, error monitoring, issue tracking.
- Strong problem solving & analytical mindset; ability to dig into logs, reproduce issues.
- Good communication skills (written & verbal), ability to interact with non-technical users & stakeholders.
- Meticulous documentation skills.
- Ability to manage priorities, work under pressure, multitask.
Preferred / Nice to Have
- Experience with ticketing tools (e.g. Jira, ServiceNow)
- Understanding of CI/CD pipelines, deployment / release practices.
- Import and export data
- ITIL / similar process / service management exposure.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: GCO TechnologyLocation(s): Mumbai
Keyskills: Application Support Root Cause Analysis Servicenow Error Analysis Issue Management Troubleshooting Monitoring Tools Database Queries Documentation Skills Ticketing Tools API Testing Technical Support SQL Database Incident Management Software Support Azure Devops
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