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Branch Operations Manager-branch Banking-service @ Kotak Mahindra Bank

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 Branch Operations Manager-branch Banking-service

Job Description

  • Responsible for management of day-to-day operations of the branch.
  • Ensuring strict adherence to prescribed processes, audit and regulatory requirements.
  • Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request.
  • Branch Lobby and customer Queue management.
  • Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
  • Customer complains management and ensuring resolution of all complaints within TAT.
  • Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC
    • MBA/Graduate
Job Requirements:
  • Minimum work exp. 3 years
  • Thorough overall understanding of banking
  • Customer service orientation
  • Ability to manage and motivate front office staff.

Job Classification

Industry: Banking
Functional Area / Department: BFSI, Investments & Trading
Role Category: Banking Operations
Role: Branch Operations Manager
Employement Type: Full time

Contact Details:

Company: Kotak Mahindra Bank
Location(s): Rajsamand

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Keyskills:   Front Office Staff Retail Customer service orientation MIN Branch banking Branch operations Relationship KYC Compliance RO system Auditing

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Kotak Mahindra Bank

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