Customer Support Representative @ Glorious Hr Services

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Customer Support Representative

Glorious Hr Services
30 Positions
Bengaluru
3 months ago
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Job Description

Key Responsibilities

Respond promptly and accurately to customer inquiries via email, chat, and social media, ensuring first-contact resolution.

Troubleshoot product/service issues by gathering relevant information and guiding customers through written step-by-step solutions.

Escalate complex or sensitive cases to tier-2 support or relevant departments, maintaining clear documentation. Monitor and manage ticket queues, adhering to defined service-level agreements (SLAs) and quality metrics.

Collaborate with cross-functional teams (Product, Technical, QA) to communicate customer feedback and drive continuous improvement.

Maintain up-to-date knowledge of company products, policies, and process updates; contribute to internal knowledge base articles and FAQs. Ensure compliance with international data protection regulations (GDPR, CCPA) and company security protocols. Provide multilingual support (as applicable), ensuring culturally sensitive and localized communication.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Customer Support Representative

Contact Details:

Company: Glorious Hr Services
Location(s): Bengaluru

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Glorious Hr Services

Company Details

Customer Support Representative @ Glorious Hr Services

Home > Customer Service (International)