hiring for international voice process
- Tech Mahindra
- 20 Positions
- Mumbai
- 3 months ago
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Job Description
- Handle customer calls professionally and empathetically
- Resolve queries and provide timely, accurate solutions
- Document customer interactions and maintain records
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Participate in training and quality assurance programs
- Collaborate with team members and supervisors to improve service delivery
- Minimum qualification: 12th pass or graduate
- Excellent verbal communication skills in English (neutral accent preferred)
- Basic computer proficiency and typing skills
- Willingness to work in rotational shifts (including nights/weekends)
- Patience, adaptability, and a customer-first attitude
- Full-time, permanent
- On-site only (no remote work)
- Health insurance
- Provident fund
- Incentives for performance
- Transportation
Job Summary
As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.
Key Responsibilities
Required Skills & Qualifications
Employment Type
Benefits
FRESHERS ARE WELCOME
PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY
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Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: hiring for international voice processContact Details:
Company: Tech Mahindra Ltd.Location(s): Mumbai
Keyskills: customer retention international bpo customer service outbound calling telecalling inbound process voice process
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