Technical Lead
- Infinite
- 6 - 7 years
- Bengaluru
- 3 months ago
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Job Description
- Lead the design, development, and implementation of ServiceNow solutions tailored to telecom IT operations and business processes.
- Collaborate with business analysts, architects, and telecom domain experts to gather and translate requirements into technical solutions.
- Provide technical leadership in ServiceNow modules such as ITSM, ITOM, CSM, and Telecom-specific integrations.
- Develop and configure ServiceNow workflows, service catalogs, business rules, client scripts, and integrations with OSS/BSS systems.
- Ensure compliance with telecom security, regulatory, and operational standards within ServiceNow implementations.
- Guide and mentor development teams on coding best practices, performance tuning, and platform optimization.
- Manage end-to-end technical delivery, including customization, migration, upgrades, and release management.
- Collaborate with stakeholders to align ServiceNow solutions with telecom service assurance, provisioning, and incident management processes.
- Conduct code reviews, enforce governance, and maintain documentation for ServiceNow customizations and integrations.
- Act as the technical point of contact for ServiceNow-related issues, escalations, and solutioning in the telecom domain.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Bengaluru
Keyskills: c# release management technical leadership oracle performance tuning business rules microsoft azure sql server microservices coding servicenow itsm leadership itom integration technical delivery code review telecom csm aws architecture
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