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Sr. CRE professionals @ Thales

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 Sr. CRE professionals

Job Description

  • Manage Incidents/Service requests within SLA, tracking SLA
and taking actions in case of deviation.
  • Ensures the incident are acknowledged, investigated and resolved as per contract agreement:
    • Response time (MTTA)
    • Resolution time (MTTR)
  • Working on an heterogeneous ecosystem and be able to support customer on different technical areas
    • Cloud Base Solution offers (AWS, GCP, Docker, Kubernetes )
    • Mobile Application and Mobile SDK
    • Monitoring tools (Datadog, Splunk, Pagerduty, ).
    • Linux, networking (TCP/IP, Firewall, Load Balancer, tcpdump, wireshark )
    • Security and Cryptography (Certificates, Mutual authentication, KMS, HSM )
    • Scripting (Bash, Python, Java )
Minimum Requirements: Skills, Experience & Education
Include minimum experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, etc.
  • BS in Computer Science
  • 5+ years of experience in operation or support
  • Working on shift to offer our customers a 24/7 service
  • Good to have experience in managing Splunk App development, scripting and log management solution design
  • 5+ years of experience integrating data input from Splunk from other tools such as AWS, Datadog, GCP, private cloud etc
  • Knowledge of ITIL and Service Delivery best practices. ITIL certification would be appreciated
  • Knowledge on AWS/GCP Cloud, monitoring tools, networking, infrastructure, Linux and mobile application
  • Experience in direct cooperation with international customers
  • Excellent interpersonal and communication skills
  • Very good organizational and negotiation skills
  • Ability to make decisions and take initiatives
  • English Mandatory
  • Spanish Optional
  • French Optional

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time

Contact Details:

Company: Thales
Location(s): Noida, Gurugram

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Keyskills:   Computer science French Linux Aerospace CRE Spanish Operations Firewall Python Identity management

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