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Hiring For Tech Mahindra ( international Customer Service)

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 Hiring For Tech Mahindra ( international Customer Service)

Job Description

Roles and Responsibilities

  • Maintain records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex customer complaints effectively.
  • Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
  • Provide accurate information to customers regarding products/services offered by the company.
  • Handle customer queries via phone calls, emails, or chats with empathy and professionalism.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Mumbai

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Keyskills:   International Voice Process Inbound Voice Process Good English Communication Non Voice Process Smart Worker Outbound Process Voice Process Rotational Shifts

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...