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International Customer Service Representative @ Tech Mahindra

Home > Customer Success, Service & Operations - Other

 International Customer Service Representative

Job Description

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
  • Provide accurate information about products/services to customers based on their needs and preferences.
  • Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.
  • Maintain records of all interactions with customers using CRM software for future reference.
  • Collaborate with internal teams (e.g., sales, marketing) to resolve complex issues.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Mumbai

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Keyskills:   Us Voice Process International Voice Process UK Process International BPO

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₹ 2.75-5 Lacs P.A

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...