M365 L3 Support Engineer
- Tech SMCSquared GCC
- 5 - 8 years
- Pune
- 3 months ago
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Job Description
- Administer and troubleshoot Exchange Online and SharePoint Online at an advanced/L3 support level.
- Build, maintain, and optimize PowerShell scripts for automation, reporting, and remediation tasks.
- Lead incident response efforts and perform root-cause analysis for complex M365 platform issues.
- Implement and enforce governance, security, and compliance controls across M365 workloads.
- Support migration activities, including tenant-to-tenant migrations and integration projects.
- Produce and maintain runbooks, standard operating procedures (SOPs), and detailed technical documentation.
- Mentor and guide junior team members, providing escalation support as required.
- Collaborate with infrastructure, security, and identity teams to ensure seamless operations and issue resolution.
- Bachelor s degree in Information Technology, Computer Science, or a related field.
- Microsoft certifications (MS-102: Microsoft 365 Administrator, MS-203: Messaging Administrator, MS-700: Teams Administrator) are a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: System Security EngineerEmployement Type: Full timeContact Details:
Company: Tech SMCSquared GCCLocation(s): Pune
Keyskills: BPO Computer science Service management Automation Consulting Problem management microsoft Information technology Identity management Technical documentation
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