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Staff Machine Learning Engineer - Agentic AI & Digital Experience @ Zscaler Softech

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 Staff Machine Learning Engineer - Agentic AI & Digital Experience

Job Description

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worlds largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We're looking for an experienced Staff Machine Learning Engineer to join our Digital Experience team. This role is critical to shape the next generation of Digital Experience with world class tools to identify the insights, root causes, and also enable the agentic AI functionalities. This will influence the way the digital experience monitoring, agentic AI will be built. Reporting to the Director, you'll be responsible for:

  • Building ML models and services that transform large-scale telemetry into actionable insights and precise root-cause attribution
  • Designing and implementing agentic-AI capabilities (LLM/agent workflows, tools, and policies) that diagnose and remediate user experience issues
  • Owning the end-to-end lifecycle: data pipelines, feature stores, model training/evaluation, real-time inference, and production reliability
  • Partnering with product, data, and platform teams to define strategy, metrics, and experiments for next-gen digital experience monitoring
What We're Looking for (Minimum Qualifications)
  • BS in Computer Science (or related) with 5+ years, or MS/PhD in Computer Science (or related) with 4+ years solving real-world problems using AI/ML and distributed systems (Python preferred; Java/Go/Rust a plus)
  • Exceptional problem-solving skills driven by first-principles thinking, applying expertise in programming, data, and machine learning
  • Proven experience across the full ML model lifecycle: building, deployment, monitoring, and iterative optimization
  • Proficiency with Generative AI technologies, frameworks, and tools (e.g., LangChain/LangGraph, CrewAI)
  • Track record of building and deploying micro-services based distributed systems
What Will Make You Stand Out (Preferred Qualifications)
  • Experience with root-cause analysis models and anomaly detection on large-scale datasets
  • Familiarity with networking (TCP/IP, DNS, HTTPL4L7) and/or observability data (metrics, logs, traces, events)
  • Knowledge of in-stream/streaming anomaly detection frameworks (e.g., Apache Flink, Spark Streaming)

#LI-Hybrid
#LI-AN4

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Learn more about Zscalers Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Job Classification

Industry: Internet
Functional Area / Department: Engineering - Software & QA
Role Category: Quality Assurance and Testing
Role: Blockchain Quality Assurance Engineer
Employement Type: Full time

Contact Details:

Company: Zscaler Softech
Location(s): Bengaluru

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Keyskills:   data golang data pipeline artificial intelligence cloud rust java apache computer science spark software engineering digital transformation programming ml architecture deployment tcp python ip dns distribution system aiml machine learning analysis framework http agile

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Zscaler Softech

Zscaler enables the worlds leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, ...