Urgent Hiring Associate Manager Risk & Compliance at Bangalore
- Tech Mahindra
- 5 - 10 years
- Bengaluru
- 3 months ago
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Job Description
Drop Resume on - ap*******3@Te*********a.com
or call on - 9354498***
Roles and Responsibilities:-
- Act as the Single Point of Contact (SPOC) for all compliance-related matters across delivery teams, support functions, and client stakeholders.
- Collaborate with ISG, legal, and delivery leadership to address compliance risks and drive resolution.
- Design and implement a structured risk assessment framework to identify and mitigate process, policy, and SOW-related risks.
- Lead regular audits across operations and support functions to ensure adherence to QMS, ISMS, Data Privacy, and BCP standards.
- Drive SOW compliance and monitor for ticket-level fraud and transactional anomalies.
- Establish and maintain a robust control plan using heuristics and sampling techniques to ensure detectability across risk areas.
- Execute periodic transactional audits and fraud detection mechanisms.
- Enforce a zero-tolerance policy for non-compliance and fraud.
- Publish daily and weekly compliance dashboards with actionable insights.
- Leverage data analytics and risk assessment tools (FMEA, Excel, Quality Tools) to drive decision-making and reporting.
- Lead compliance improvement initiatives using Lean, Six Sigma, PDCA, and other structured methodologies.
- Support contract reviews and change management processes related to compliance domains.
- Ensure development and maintenance of project-specific documentation aligned with organizational standards (Model of Excellence, InfoSec, Physical Security, etc.).
- Coordinate internal and external audits, including client and certifying body audits.
- Manage a team of Compliance Analysts, Team Leads, and remote staff.
- Drive compliance training programs for delivery and support teams to build awareness and accountability.
Applicants Specifications & Qualification:
- Graduate in any discipline with 58 years of experience in BPO/Tech Support/Telecom/Retail operations.
- Proven expertise in risk management, compliance frameworks, and audit methodologies.
- Certified Lead/Internal Auditor for ISO 27001 with hands-on implementation experience.
- Exposure to ISO 22301 (BCP), ISO 27701 (Privacy), and ISO 9001 (Quality).
- Experience in conducting internal audits, SOW reviews, and managing client/certification audits.
- Strong analytical and reporting skills; proficiency in Excel, FMEA, and quality tools.
- Excellent communication and stakeholder management skills, including experience working with senior executives.
- Strategic thinker with the ability to innovate and optimize compliance processes.
- Assertive leadership style with strong conflict resolution and team management capabilities.Self-motivated, collaborative, and adaptable in high-pressure environments
Job Classification
Industry: BPM / BPOFunctional Area / Department: Risk Management & ComplianceRole Category: Risk Management & Compliance - OtherRole: Risk Management & Compliance - OtherEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Bengaluru
Keyskills: Risk Management ISO 27701 Risk & Complaince IT Audit It Compliance IT Risk Audit Compliance Audit Management Operational Risk Management Compliance Management complaince auditor Information Security Management IT Risk Management ISO 9001 ISO 22301 Risk Compliance
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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