Customer Support Associate
- Tech Mahindra
- 1 - 5 years
- Mumbai
- 3 months ago
- Email to a friend
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Job Description
Job Summary
As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.
Key Responsibilities
- Handle customer calls professionally and empathetically
- Resolve queries and provide timely, accurate solutions
- Document customer interactions and maintain records
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Participate in training and quality assurance programs
- Collaborate with team members and supervisors to improve service delivery
Required Skills & Qualifications
- Minimum qualification: 12th pass or graduate
- Excellent verbal communication skills in English (neutral accent preferred)
- Basic computer proficiency and typing skills
- Willingness to work in rotational shifts (including nights/weekends)
- Patience, adaptability, and a customer-first attitude
Employment Type
- Full-time, permanent
- On-site only (no remote work)
Benefits
- Health insurance
- Provident fund
- Incentives for performance
- Transportation
FRESHERS ARE WELCOME
PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY
Interested candidate share your CV on 8425045*** or pr*********************a@te*********a.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: Tech MahindraLocation(s): Mumbai
Keyskills: Inbound Voice Process Customer Service Outbound Voice Process Voice Process International Voice Process Customer Support Retention Customer Handling
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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