Customer Support Executive (Voice/Chat Process)
- Tech Mahindra
- 0 - 3 years
- Mumbai
- 4 months ago
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Job Description
5 days Working: 2 days rotational shifts and off: Mumbai Location: Work from office
Smooth interview process, Immediate joiners required.
Experience from 0-3 years required in customer support
About the Role:
We are seeking enthusiastic and customer-focused individuals to join our dynamic Customer Support team. As a Customer Support Executive (Voice Process), you will be the first point of contact for our customers, providing exceptional service and resolving their queries efficiently.
Key Responsibilities:
Handle inbound and outbound customer calls professionally.
Address and resolve customer queries, issues, and concerns with empathy and accuracy.
Provide product/service information and support.
Maintain detailed records of customer interactions.
Work effectively in a fast-paced, rotational shift environment.
Skills and Qualifications:
Excellent verbal communication skills in English (additional languages are a plus).
Strong problem-solving and active listening skills.
Ability to work flexible shifts, including weekends and holidays.
A customer-centric attitude and willingness to go the extra mile.
Why Join Us?
Competitive salary and incentives.
A positive, supportive work environment.
Growth and learning opportunities.
If you have a passion for delivering excellent customer service and thrive in a dynamic setting, reach the mentioned Address on time
Immediate joiners Preferred
Interested candidates can share Cvs on- 6392610*** - Shivika Singh or Email - sh**********h@te*********a.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Mumbai
Keyskills: Customer Service BPO Blended Process Inbound Process Fluent English International Call Center Inbound Calls Voice Process Voice Support Communication Skills Customer Support Spoken English Telecalling Customer Care International Voice International BPO
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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